Data centers, on the surface, are rooms with racks full of computers, disk arrays, routers, switches, and firewalls. In reality, they are the engine of your enterprise. Data centers are the heart of an IT service architecture and there are many design considerations.
Also, with the introduction of Sarbanes-Oxley, FERPA, HIPAA, and other regulatory issues, data center policies and practices must now be auditable and reportable to maintain compliance.
We take a “system” approach to IT operations involving design issues that include physical environment (facilities, HVAC, disaster recovery, physical security), people, (on-site staff, remote staff, shift rotation) and processes (change management, escalation processes, incident reporting, business recovery, data security).