IT Compliance

IT Operations

IT Outsourcing Management

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Speaking Services


Course Title
Managed Services – Taking a managed approach

Course Description
Outsourcing services isn’t just for large companies.  Using Managed Services can provide the ability to turn fixed costs into variable costs so expenses can adjust to the ebb and flow of your business cycles.  Done well, outsourcing services can provide a competitive advantage in an ever-changing business climate.  Done poorly, it can lead to broken processes, poor quality service, loss of control of critical business functions, and cost over-runs.

Learning Objectives

  • Understand the business drivers behind outsourcing.  What are the financial and operational benefits?
  • What are the “Five Secrets to Success” and the “Five Deadly Sins” for outsourcing?  It’s all about protecting your interests.
  • Learn how to create a strategy for outsourcing in an organization.
  • Find out how to “plan the work” and “work the plan” for an outsourcing project
  • Learn how to write the RFP (Request for Proposal) – the key document that drives entire project.
  • Implement a monitoring process to measure success.

Major Topics

  • The benefits and pitfalls of Managed Services
  • Making it happen:
    • The governance
    • The planning
    • The business process analysis
    • The RFP
    • The vendor selection
    • Contract’s, SOW’s, and SLA’s
    • Transition
  • Now that I’ve completed the transition phase, am I finished? 
  • Unplanned benefits
  • Managing the relationship

Who should attend?
This course deals with the issues and opportunities of outsourcing in detail and has been developed to assist participants in the philosophy and mechanics of outsourcing.  The course is ideal for executives, finance and business managers, and consultants looking at the practicalities of managed services, senior managers embarking in developing and negotiating outsourcing contracts with suppliers, and those responsible for the subsequent management of these relationships.

Instructor BIO:
Rocky Vienna is President of the Vienna Technology Group, LLC, an IT consulting firm.  He has 25 years of experience in information technology and business management from Bank of America, Apple Computer, and Coca-Cola.  His extensive background in technology management and operations, and executive management team and board experience, has given him a very broad and deep understanding across a wide range of technology and business management issues.  Mr. Vienna is a member of the Board of Directors for the Professional and Technical Consultants Association.

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